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Privacy Policy

Protecting your privacy and your personal data is a priority for us. This Privacy Policy describes how we collect, use, and protect your personal data in connection with our services and the website www.versta.pt, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Data Controller
● Contact person: Nina Slobodyan, sole proprietor, Tax ID 236662350.
● Contact (Data Protection): tp.atsrev%40lareg
Personal data collected
Customer registration or purchase:
When you register or make a purchase on Versta, the following information is collected: email address, name, street address, ZIP code, city, phone number, and tax ID number, as well as the shipping address and delivery instructions.

The data collected during the customer's purchase process will be processed automatically and is intended for order processing, such as shipping orders or issuing invoices.
Purpose for which the data is collected
Personal data is collected and processed for the purposes listed below:

Services provided:
● Compliance with tax obligations.
● Order shipping.
● Order processing.
● Billing.
● Resolving issues such as cancellations, product returns, or refunds for products and/or services in accordance with applicable law.
● Customer support: answering questions about products, how Versta works, or any other issues raised by customers.
Consumer Rights
Consumer rights include:

● Access to personal data.
● The right to correct personal data.
● The right to erasure of personal data.
● The right to object to the processing of personal data.
● The right to data portability.
● The right to withdraw consent for the processing of personal data in writing or by email: tp.atsrev%40lareg
● The right to file a complaint with the supervisory authority in the event of an alleged violation of the regulations.
Data sharing
● Versta does not disclose or sell any personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject’s consent.
● Any third party with whom customer data may be shared is required to use such data solely for the purpose of ensuring the proper functioning of its service on behalf of Versta.
Data Retention
● Billing and financial transaction data (e.g., invoices, receipts, proof of payment, order details) will be retained for the period required by tax and commercial law in Portugal—currently, accounting records must be kept for 10 years.
● Once the applicable time limits have expired, or if the data subject exercises their right to erasure or withdraws their consent, the personal data will be securely deleted or anonymized.
Personal Data Security
● We are committed to keeping your data secure and employ appropriate security measures to ensure the protection of your personal data and prevent unauthorized access. However, transmitting information over the Internet is not completely secure, and we cannot guarantee the security of information transmitted through our website.
● All personal data collected will be treated with the utmost confidentiality. The information gathered, including users’ personal data, will never be disclosed to third parties except as required for service operation.

This Privacy Policy may be revised and updated, and any changes will be posted on our website.

If you have any questions regarding the protection of your personal data or the cookies we use, please contact us at the following address: tp.atsrev%40lareg

Return Policy

1. Consumer Rights
● Customers have 14 days to return products purchased online. We accept returns within this timeframe after the order is received, provided the product is in perfect condition, shows no signs of use, and is properly packaged. The customer is always responsible for return shipping costs, unless the product is defective or we made a mistake.
● The law does not allow returns of personalized or custom-made products (unless they are defective).

2. How to Return Products
● Send an email to tp.atsrev%40lareg with your order number and the reason for the return.
● Once approved, we will send you instructions on how to ship the product.
● The refund will be processed after the returned item has been inspected.

3. Failed Delivery and Re-shipping
If an order is returned due to incorrect or incomplete information provided by the customer, or because it was not picked up in a timely manner at the CTT or InPost Portugal station, the customer is responsible for the new shipping costs for that order and any associated return fees.

Terms and Conditions

1. Purpose and Scope
These Terms and Conditions govern access to and use of the website www.versta.pt (hereinafter, the “Website”), as well as the conditions applicable to the purchase and sale of the products available on it, namely sublimation tiles and other personalized items.
The Website is owned and operated by Nina Slobodyan, holder of Tax ID 236662350 (hereinafter, “Versta”).
The availability of products on the Website does not constitute a binding contractual offer, but rather an invitation to contract.
The contract is considered concluded only after confirmation of the order by Versta.
Browsing the Website and placing any order implies full acceptance of these Terms and Conditions.

2. Terms of Access and Use
The user agrees to use the Website solely for lawful purposes and in compliance with applicable law and these Terms and Conditions.
Versta reserves the right to suspend, limit, or prevent access to the Website in the event of abusive, fraudulent, or otherwise non-compliant use.
Access to and use of the Website are intended exclusively for individuals aged 18 or older.

3. Products and Customization
Versta sells products, including sublimation tiles, and may offer customization services.
Customized products are produced according to the specifications provided by the customer, who is solely responsible for the accuracy, quality, and suitability of the files/images submitted.
The customer warrants that they hold the rights to use all content submitted for customization and assumes full responsibility for any violations of third-party rights.
Versta reserves the right to refuse to produce content that violates the law or the rights of third parties.
Versta is not liable for errors arising from files provided by customers.
Variations in color, dimensions, or finish may occur between the digital preview and the final product due to technical and production processes.
Customized products may require additional production time.
Delivery times vary depending on the customer’s location and the selected carrier.
Versta is not liable for delays attributable to third parties, specifically shipping companies.

4. Right of Withdrawal and Returns
Under current legislation, the consumer has a 14-day period to exercise the right of withdrawal for distance contracts.
Pursuant to Article 17 of Decree-Law No. 24/2014, this right does not apply to personalized products.
For non-customized products, returns must be requested via email tp.atsrev%40laregta .
Products must be returned in perfect condition, showing no signs of use, complete, and in their original packaging, including all accessories.
Versta may refuse the return or apply a reduction to the refund amount if the product has depreciated in value.
Unless the error is attributable to Versta, return shipping costs are the customer’s responsibility.
The refund will be issued within a maximum of 14 days after receipt and inspection of the returned products.

5. Complaints and Defective Products
The customer must check the condition of the order upon receipt.
Any damage or defects must be reported, preferably within 48 hours, via email tp.atsrev%40laregot , accompanied by evidence.
This deadline does not affect the consumer’s legal rights under the warranty provisions.
After review, Versta undertakes to provide a replacement, repair, or refund, as applicable.

6. Intellectual Property
All content on the Website is the property of Versta or used with authorization. Its reproduction or use without prior consent is prohibited.

7. Personal Data Protection
Personal data is processed in accordance with the GDPR.
More information is available in the Website’s Privacy Policy.

8. Governing Law and Jurisdiction
Portuguese law applies.
In the event of a dispute, the legally designated court shall have jurisdiction, without prejudice to consumer protection regulations.

9. Changes
Versta may modify these Terms at any time, effective upon publication.

10. Complaints Book
Available at: https://www.livroreclamacoes.pt

11. Dispute Resolution (RAL)
https://www.consumidor.gov.pt
Lisbon Arbitration Center:
http://www.centroarbitragemlisboa.pt

12. Identificatio
Nina Slobodyan 
Tax ID: 236662350
Email: tp.atsrev%40lareg

13. Consumer Information
The customer will have access, prior to purchase, to the total price, delivery times, and payment terms. Confirmation implies an obligation to pay.
14. Warranties
Decree-Law No. 84/2021 applies.

15. Customer Support
tp.atsrev%40lareg

16. Limitation of Liability
Versta is not liable for indirect damages or lost profits.
Liability is limited to the value of the order, unless otherwise required by law.

Shipping and payment

Shipping Methods and Costs
We work with CTT (express service) and InPost Portugal to ensure safe delivery.
Shipping costs start at €5.42 + VAT and may vary depending on weight, number of packages, and their dimensions.
For this reason, upon order confirmation, an invoice will be sent detailing the order contents and the applicable shipping costs.

Delivery Times
After the order is processed, the delivery time is between 2 and 5 business days.
This timeframe may change during periods of high shipping volume, and we cannot guarantee the usual delivery times in such situations.

Payments
Once payment for the order has been accepted and verified, the order is processed and prepared for shipment.
Payments made by bank transfer may take up to 24 hours to be verified. Payment can be made via:
MB WAY (964 481 562)
Bank transfer Bank: BPI
Name: Nina Slobodyan
IBAN: PT50 0010 0000 3553 1260 0015 9
BIC/SWIFT: BBPIPTPL

Order Tracking
You will receive your order’s tracking code via email, which will allow you to track your shipment through the carrier’s website.
If you have trouble locating your order, please contact us.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us via email at tp.atsrev%40lareg so that the situation can be resolved as quickly as possible.

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