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Privacy Policy

Protecting your privacy and your personal data is a priority for us. This Privacy Policy describes how we collect, use, and protect your personal data in connection with our services and the website www.versta.pt, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Data Controller
● Contact person: Nina Slobodyan, sole proprietor, Tax ID 236662350.
● Contact (Data Protection): tp.atsrev%40lareg
Personal data collected
Customer registration or purchase:
When you register or make a purchase on Versta, the following information is collected: email address, name, street address, ZIP code, city, phone number, and tax ID number, as well as the shipping address and delivery instructions.

The data collected during the customer's purchase process will be processed automatically and is intended for order processing, such as shipping orders or issuing invoices.
Purpose for which the data is collected
Personal data is collected and processed for the purposes listed below:

Services provided:
● Compliance with tax obligations.
● Order shipping.
● Order processing.
● Billing.
● Resolving issues such as cancellations, product returns, or refunds for products and/or services in accordance with applicable law.
● Customer support: answering questions about products, how Versta works, or any other issues raised by customers.
Consumer Rights
Consumer rights include:

● Access to personal data.
● The right to correct personal data.
● The right to erasure of personal data.
● The right to object to the processing of personal data.
● The right to data portability.
● The right to withdraw consent for the processing of personal data in writing or by email: tp.atsrev%40lareg
● The right to file a complaint with the supervisory authority in the event of an alleged violation of the regulations.
Data sharing
● Versta does not disclose or sell any personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject’s consent.
● Any third party with whom customer data may be shared is required to use such data solely for the purpose of ensuring the proper functioning of its service on behalf of Versta.
Data Retention
● Billing and financial transaction data (e.g., invoices, receipts, proof of payment, order details) will be retained for the period required by tax and commercial law in Portugal—currently, accounting records must be kept for 10 years.
● Once the applicable time limits have expired, or if the data subject exercises their right to erasure or withdraws their consent, the personal data will be securely deleted or anonymized.
Personal Data Security
● We are committed to keeping your data secure and employ appropriate security measures to ensure the protection of your personal data and prevent unauthorized access. However, transmitting information over the Internet is not completely secure, and we cannot guarantee the security of information transmitted through our website.
● All personal data collected will be treated with the utmost confidentiality. The information gathered, including users’ personal data, will never be disclosed to third parties except as required for service operation.

This Privacy Policy may be revised and updated, and any changes will be posted on our website.

If you have any questions regarding the protection of your personal data or the cookies we use, please contact us at the following address: tp.atsrev%40lareg

Return Policy

1. Consumer Rights
● Customers have 14 days to return products purchased online. We accept returns within this timeframe after the order is received, provided the product is in perfect condition, shows no signs of use, and is properly packaged. The customer is always responsible for return shipping costs, unless the product is defective or we made a mistake.
● The law does not allow returns of personalized or custom-made products (unless they are defective).

2. How to Return Products
● Send an email to tp.atsrev%40lareg with your order number and the reason for the return.
● Once approved, we will send you instructions on how to ship the product.
● The refund will be processed after the returned item has been inspected.

3. Failed Delivery and Re-shipping
If an order is returned due to incorrect or incomplete information provided by the customer, or because it was not picked up in a timely manner at the CTT or InPost Portugal station, the customer is responsible for the new shipping costs for that order and any associated return fees.

Terms and Conditions

1. Purpose and Objective
These Terms and Conditions govern the access to and use of the website www.versta.pt, as well as the terms and conditions for purchasing products, specifically tiles for sublimation printing and other personalized items.

The supplier is Nina Slobodyan, Tax ID 236662350.

2. Access to and Use of the Website
The user may use the Website only for lawful purposes and in accordance with these Terms and Conditions.

Versta reserves the right to suspend or block access in the event of misuse or fraudulent activity. Users must be at least 18 years old.

3. Products and Customization
Versta sells sublimation tiles, including custom options.

Custom products are made according to the specifications provided by the customer. It is your responsibility to ensure that the files or images you submit are correct and suitable for printing.

Please note there may be slight color variations between the final product and the on-screen display. Custom products may require additional production time. Delivery times may vary depending on the customer's location and the shipping service used. Versta is not responsible for delays caused by carriers.

4. Returns and Right of Withdrawal
Under Portuguese law, customers have 14 days to exercise their right of withdrawal for online purchases. However, this right does not apply to customized products, as provided by law.

For non-customized products, please notify us of your return via email at: .tp.atsrev%40lareg Products must be returned in perfect condition, with return shipping costs covered by the customer, unless the error is attributable to Versta.

5. Complaints and Damaged Products
If the customer receives a damaged or defective product, they should contact Versta within 48 hours of receipt, providing photographic evidence. Versta is committed to reviewing the situation and providing a replacement or refund where applicable.

6. Content Rights
All content on the website (images, text, design, logos) is the property of Versta or used with permission. Reproduction, copying, or use of this material is prohibited without prior consent.

7. Data Protection and Privacy
Users' personal data is processed in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to the Privacy Policy available on the website.

8. Governing Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law.

9. Changes to the Terms and Conditions
Versta reserves the right to modify these Terms and Conditions at any time; any changes will be posted on the website.

Shipping and payment

Shipping Methods and Costs
We work with CTT Express and InPost Portugal to ensure safe delivery.

Our shipping rates start at €5.42 + VAT and vary depending on the weight, the number of items, and the package format.

For this reason, in your order confirmation, we will indicate that we will send you an invoice listing the contents of your order and the applicable shipping charges.

Delivery Times
Once the order has been processed, delivery typically takes 2 to 5 business days. This timeframe is subject to change. During periods of high shipping volume, we cannot guarantee our usual delivery times.

Payments
Once payment for the order has been accepted and verified, the order is processed and prepared for shipment. Please note that payments made by bank transfer may take up to 24 hours to be verified.

You can make your payment via bank transfer or MB WAY (964 481 562).

Bank Transfer Payment Information:

Bank: BPI

Name: Nina Slobodyan

IBAN: PT50 0010 0000 3553 1260 0015 9

BIC / SWIFT: BBPIPTPL

Order Tracking
You will receive your tracking number via email so you can track your order on the websites of the carriers in question. If you are having trouble locating your package, please contact us.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us by email at tp.atsrev%40lareg so we can resolve the situation as quickly as possible.

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